Cocospy Refund Policy

All purchases of Cocospy tools and related services will be subject to the terms of this Refund Policy.

It is important that you carefully read and consider the terms stated here before you proceed to place an order. Your rights and privileges as a customer of Cocospy is stated here with specific exclusions and restrictions that may apply.

General Terms for Transactions

As a customer, after your purchase of our services, you will be expected to liaise with our customer care in case a complaint arises. Our standard procedure is to refer customer complaints to our Support Center for remedial action. It is only after consideration by customer care that refunds can be processed if your complaint could not be made good subject to terms and conditions.

Our order process is conducted by our online reseller Paddle. Paddle is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Most customer complaints are successfully resolved by our Support Center, and claims for refund can be avoided in this regard. You can just contact our online reseller Paddle on Paddle.net.

Refund Procedure

To have your refund request submitted, just contact our online reseller Paddle on Paddle.net, and it will be considered within 7 business days.

Terms for Refund

All request for refunds are subject to our Refund Policy. Only refund requests made within 60 days after the purchase date should be considered as eligible. The refund processing is generally completed within 3-5 working days.

Effects of Chargeback

If a user's credit card payment or other payment forms for our services suffers a chargeback, we reserve the right to suspend the user's account. We will only restore the user's services after we have received all due payments. Service reactivation will only proceed at our discretion afterwards.