Frequently Asked Questions
Or learn FAQ - iOS Non-Jailbreak alternatively.
What is Cocospy?
Cocospy is a monitoring software program used for parental control and employee monitoring. It provides you with the ability to monitor functions and programs on any device you install the app onto.
How does Cocospy Android app work?
Cocospy works with a simple process. First, you will sign up to use Cocospy's services. After this, you will get a URL that you will access on a target user's device. Use that URL to download Cocospy.
Install the Cocospy program on the target device and then confirm that you wish to legally use the program. After that, make sure the program is activated and that you have deleted the link that leads the user to the program.
Once it is installed, you can log onto your Cocospy account in a browser of ANY devices, such as Android phone, Android Tablets, iPhone and iPad. You can review the details on the target user's phone in real time. This includes details on what someone is doing on one's phone and with applications on that phone. You can also check FAQ - iOS Non-Jailbreak to know how Cocospy iOS solution works.
Can I use Cocospy anywhere?
'You can use Cocospy on any device in the world provided it has an appropriate operating system and is linked to a proper carrier network. Anything that has consistent online access can be utilized too.'
What can I install Cocospy onto?
You can install Cocospy onto an Android 4.0 or greater device.
Do I have to register an account with Cocospy before I can start using it?
You must get an account with Cocospy ready before you can use it.
Will the device I am monitoring have a Cocospy icon on it?
You will see a temporary icon on the device you are installing Cocospy onto. After you are done installing and activating it, Cocospy will automatically get rid of that icon, thus keeping your install from being noticed by anyone else.
Is Cocospy legal?
This is legal provided you are using it to monitor underage children or to monitor company-owned devices that your workers are using. You can also use Cocospy if you want to get it installed on your own device. Be sure to review the laws in your area regarding what you can and cannot do with Cocospy.
Can Cocospy be installed remotely?
There is no way you can install it remotely. You might be able to do this with some iOS devices, but that would work without jailbreak features and therefore with fewer monitoring functions.
How can Cocospy be installed?
To install Cocospy, get physical access to the device you want to install it onto. Make sure that you have authorization for doing so.
Next, you will have to jailbreak or root the target device if needed. You will have to do this to reach the full functionality of Cocospy. This includes the ability to review information on mobile apps that one downloads and uses. This includes working with Facebook, Snapchat and Gmail among other things.
Be sure to confirm on the device that you want to install a program from a third party outside of the App Store or Google Play. The device should also be fully connected to a Wi-Fi network for use.
When you sign up for Cocospy, you should get a URL for downloading and installing the program. Use that URL on the target device and then install the program. After that, open the program and click on the proper prompts to start up Cocospy on the target device.
How can you uninstall Cocospy?
For an Android device, go to the Phone Settings section and then the Security section. Click the Device Administrators option and then the Update Service section. Click Deactivate and then go back to the Settings menu. Find the Apps section and go to the Update Service section to uninstall the program.
Where can you get information on data on your targeted device?
Use the Cocospy control panel on your computer or device to review information. Be sure you log onto your account so you can get access to this.
How can I pay for Cocospy services?
You can use one of various payment options including a standard Visa or MasterCard transaction as well as American Express or Diners Club. PayPal, JCB and Giropay are also available alongside other international payment options. You can also take in a vendor to vendor order or a purchase order. A fax order can be sent too.
The payment options will vary based on where you live.
Will my bank statement say something about Cocospy?
After you order Cocospy, your bank account will not list the 'Cocospy' name. The name of the company responsible for the program will be included on the account name.
What happens after I make a purchase?
After you make a purchase, you will get a confirmation message letting you know that the order was sent. Check your inbox to find an email showing that you paid for it.
Be sure to check the spam folder of your inbox just to be safe.
You can also get information on your welcome email of where to go to reach your control panel. Your login information should be included too. This section will include all the instructions you should use for installing the program onto a target device.
What if I need a refund?
To get a refund on your purchase, contact our customer support team. Be sure to contact us within ten days of your purchase. Please review our refund policy for additional details.
How often does Cocospy update its information?
You can get updates every 24 hours when you use Cocospy on a device that was not rooted or jailbroken. For something that has been rooted or jailbroken, you should get updates more frequently.
You can adjust the settings on the control panel to get updates as often as every ten minutes. Be advised that you will use more battery power on the target device if you ask for information more often.
Why do I need to get an online connection ready on my monitored device?
You need an internet connection to ensure Cocospy can get regular updates. You can get updates off of a Wi-Fi, 3G or 4G connection.
How many devices can I monitor?
You can get as many devices monitored as desired. Be aware of your subscription package though. You may have limits on how many devices you can monitor based on your package.
Do I have to jailbreak an iPhone to install Cocospy?
You do not have to jailbreak an iPhone to use Cocospy. But with this, you would only be able to access the contacts, call logs, WhatsApp data, Wi-Fi networks and events on a device. To get access to outside apps and more technical information, you would have to jailbreak the phone.
Will the jailbreak process void the warranty? Is there is a way how I can reverse the process?
The jailbreak process is reversible, but be advised that you may void the warranty on your device. Take note of this before you can try and jailbreak the device.
What is rooting for an Android device?
Rooting is a process where you will get root access to the Android operating system.
How can I find the monitoring software on a device?
Be advised that Cocospy is legal to use and that all customers are legally obligated to work with the proper legal terms associated with the program. Be sure to let us know if you see Cocospy on your device and that it is being used without your permission.
Can you help me with finding a phone by its number so I can find a lost phone?
Monitoring is not available solely by the phone number. You would have to install the program on to the phone to make it work.
What can I do about getting technical support?
Currently, we only provide email support.